Privacy Policy

This Privacy Policy (“Policy”) describes how Wizone AI Labs Private Limited (“Wizone”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you visit our website https://wizone.ai or otherwise interact with us (collectively, the “Services”).

Wizone AI Labs Private Limited is a private limited company incorporated in India on 15 January 2026 under the Companies Act, 2013, registered with the Registrar of Companies, Delhi (RoC-Delhi-II), bearing Corporate Identification Number (CIN) U62011DL2026PTC461775, with its registered office at Plot No. 454/4-B, 454/4-C, Kh. No. 57/2, Upper Ground Floor, N.S. Mandi, Near Azadpur, Delhi – 110033, India.

Wizone provides information technology and AI-powered services, including custom AI automation systems, AI agent development, workflow automation, and enterprise software development, alongside our flagship products — Smart Vault (backup and disaster recovery), Wizy (workforce visibility and productivity), Vizitor (visitor management), and Recov (AI-powered payment recovery) — for businesses across diverse industry verticals.

Our Information Security Management System is independently certified to ISO/IEC 27001:2022 (Certificate Number: 305026022864IS), reflecting our commitment to safeguarding information entrusted to us.

By accessing or using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Services.

01 Scope of this Policy

This Policy applies to information we collect through our website and through any communications you have with us (such as email or contact forms). Where we deliver specific products, applications, or platforms to clients, additional or supplemental privacy notices may apply, and those notices will be made available at the point of use.

02 Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide, such as when you contact us, request information, or subscribe to updates. This may include:

• Your name;
• Email address;
• Phone number (if provided);
• Company or organisation name (if provided); and
• The content of any message or enquiry you send us.

2.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• IP address and approximate location derived from it;
• Browser type and version, operating system, and device type;
• Referring website and pages viewed on our website;
• Date, time, and duration of your visit; and
• Information collected through cookies and similar tracking technologies.

2.3 Cookies

Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of the website.

03 How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the information or Services you request;
• To operate, maintain, secure, and improve our website and Services;
• To send you administrative communications, such as updates about our company or Services;
• To understand how visitors use our website and to improve user experience;
• To detect, prevent, and address technical issues, fraud, or abuse; and
• To comply with applicable legal and regulatory obligations.

04 Legal Basis for Processing

Where required by applicable law, we process personal information on the following legal bases: your consent; the performance of a contract with you; compliance with our legal obligations; and our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

05 How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as website hosting, email delivery, and analytics. These providers are contractually required to protect your information and use it only for the purposes we specify.
• Legal Requirements: Where required to comply with applicable law, a court order, or a lawful request by a public authority.
• Protection of Rights: Where necessary to enforce our terms, protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• Business Transfers: In connection with any merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality safeguards.
• With Your Consent: For any other purpose disclosed to you at the time of collection or with your consent.

06 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. When information is no longer needed, we take reasonable steps to delete or anonymise it securely, in line with our ISO/IEC 27001:2022-certified information security controls.

07 Data Security

We implement reasonable technical, administrative, and organisational safeguards designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption in transit (TLS), access controls, secure infrastructure, and the controls prescribed by our ISO/IEC 27001:2022 Information Security Management System. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

08 International Data Transfers

Our servers and service providers may be located in jurisdictions outside India. Where we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place consistent with applicable law.

09 Children’s Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10 Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may have the following rights in relation to your personal information:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate or incomplete information;
• The right to request erasure of your personal information;
• The right to withdraw consent, where processing is based on consent;
• The right to nominate another individual to exercise your rights in the event of your death or incapacity; and
• The right to lodge a grievance with our Grievance Officer or with the Data Protection Board of India.

To exercise any of these rights, please contact us using the details provided below. We will respond within the timeframes required by applicable law.

11 Third-Party Links

Our website may contain links to third-party websites or services that we do not operate or control. This Policy does not apply to those third-party services, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party services you access.

12 Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated Policy on our website. Your continued use of the Services after any such update constitutes your acknowledgement of the changes.

13 Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are as follows:

We will acknowledge grievances within 24 hours of receipt and endeavour to resolve them within 15 days.

14 Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, you can reach us at:

© 2026 Wizone AI Labs Private Limited. All rights reserved.
CIN: U62011DL2026PTC461775 · ISO/IEC 27001:2022 Certified · Registered in Delhi, India.